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Return Policy:
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please contact us at (919) 847 - 8764.

Training Cancellation/Refund Policy
You may substitute another person at any time.  Cancellations or request for refund must be received in writing (via email at info@idcon.com) or telephone 20 days prior to the course start date.  No refunds or course substituition are returned for notifications less than 4 days prior to the course start date.  In some circumstances  

If IDCON cancels the course due to attendance you will be offered a refund or another course date.  
Training Satisfaction:  If you take an IDCON course and are not satisfied, please let us know we will be able to offer you another course free of charge.

Conference Cancellation/Refund Policy
You may substitute another person at any time at no additional charge.  Cancellations must be received in writing (via email at info@idcon.com) or telephone.  A 50% fee will be assessed on all cancellations received 30 days prior to the conference.  Cancellations received less than 30 days prior will receive no refund.